Store Policy
At Elles Belles H & E, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Our Shipping Policy
How We Do It
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Processing time Varies during seasonal work.
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Typically orders are Embroidered within 2 weeks of payment being made.
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Shipping time Typically 3 days to reach you once order is complete with
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1st Class with Tracking Information provided.
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Our Courier is Royal Mail.
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Shipping costs are Included in the price for all UK orders.
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International orders are accepted if you enquire first.
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Shipping restrictions apply if we cannot validate address.
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Requirements of the customer - Please ensure you provide up to date postal address.
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We reserve the right to cancel an order if the customers address cannot be validated or contacted .
Returns
The Small Print
WE DO NOT ACCEPT RETURNS ON PERSONALISED ITEMS MADE TO CUTOMER ORDER, UNLESS THERE IS A
DEFECT WITH THE ITEM ITSELF.
ALL ITEMS RETURNED MUST BE UNWORN & RETURNED AT BUYERS COST .
PERSONAL DATA
WHAT IS OUR LAWFUL BASIS FOR USING YOUR PERSONAL DATA?
Under the relevant data protection laws, we must have a legal reason to use your personal data, often referred to as a “legal or lawful basis for processing”. Please note that we may use your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. We have set out below a description of all the ways we intend to use your personal data, and which of the lawful bases we rely on to do so.
Why we use your personal dataLawful basis for use
Where we need to perform the contract we are about to enter into or have entered into with youContract or for taking preliminary steps for that contract
Register you as a new customer
Necessary for our legitimate interests
Process and deliver your order including:
a) To manage payments, fees and charges
b) To collect and recover money owed to us
i. Performance of a contract with you
ii. Necessary for your legitimate interests (to recover debts due to us)
Manage our relationship with you which will include:
a) Notifying you about changes to our terms or privacy policy
b) Asking you to leave a review or take a survey
i. Performance of a contract with you
ii. Necessary for your legitimate interests (to keep our records updated and to study how customers use our products/services)
iii. Necessary to comply with a legal obligation
Enable you to partake in a prize draw, competition or complete a survey
i. Performance of a contract with you
ii. Necessary for our legitimate interests (to study how customers use or products, to develop our products/services and grow our business)
Administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
i. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise);
ii. Necessary to comply with a legal obligation
Deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to youNecessary for our legitimate interests (to study how customers use our products/ services, to develop them, to grow our business and to inform our marketing strategy)
Use data analytics to improve our website, products/ services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and inform our marketing strategy)
Make suggestions and recommendations to you about goods or services that may be of interest to youNecessary for our legitimate interests (to develop our products/ services and grow our business)
Marketing
Where it is in our legitimate interests to do so, we will send you marketing communications by way of email or post if you have:
- requested information from us; or
- purchased goods or services from us; or
- provided us with your details when you entered a competition; or
- registered for a promotion; and in each case, you have not opted out of receiving that marketing
Third-party marketingWe will get your express opt-in consent before we share your personal data with any company outside of MFY for marketing purposes
Privacy at Elles Belles H & E
All about Information Security
This is our Privacy Policy Section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!